Fulfillment, Refund, and Cancellation Policy

Thank you for shopping with us! We value your support and strive to provide quality products and exceptional service. Please read our fulfillment, refund, and cancellation policy carefully before placing your order.

1. Refund and Return Policy

• Due to the custom nature of our products, all sales are final. We do not accept returns or offer refunds on custom-made items unless there is a defect in the product.

• If you receive a defective or damaged item, please contact us within 7 days of receiving your order. Provide a detailed description of the issue along with clear photos of the defect. We will gladly work with you to resolve the issue.

2. Cancellation Policy

• You may cancel your order before the final closing date of the online store. Once the store closes, all orders are processed and sent for production, and cancellations will no longer be accepted.

• Please review your order carefully before submitting it. If you need to make any changes or cancel your order prior to the store's closing date, contact us as soon as possible.

3. Additional Information

• Customization errors made by the customer (e.g., incorrect spelling, design choice, or sizing) are not eligible for refunds or exchanges.

• If your order qualifies for a return or exchange due to a defect, we will cover the return shipping costs and provide further instructions.

For any questions or concerns, feel free to reach out to us at sales@impressivecaps.com or call us at 319-394-3147.

Thank you for your understanding and support!